LICENSE: Web Error Code 9445 When Installing a License

Information in this knowledgebase article applies to:

• Any Keil product registered with a Keil Floating License

QUESTION

When following these steps for license registration of a Keil floating license file product, the Keil webpage gives the following error message:

A problem was encountered with your Floating License Code. Please
contact Technical Support and report code 9445 for assistance
with your installation. They will work quickly to help you obtain the
proper license code for your product.

What is the reason and how can I fix this error?

ANSWER

There obviously have been performed any changes to the server with the FLF-File. Solution: Contact the Keil Support Team, provide the corresponding Product Serial number (PSN) or the FLF-File, and ask to trigger a new PSN (free of charge), required to start a new installation with a creation of a new FLF-File. Note:

• the former FLF-File must be removed before creating a new one.
• all users have to register again.

MORE INFORMATION

• Refer to Licensing Errors in the Licensing User's Guide.
• Refer to License Management in the Licensing User's Guide.
• Refer to Version and Serial Number Information in the µVision User's Guide.

SEE ALSO

• Refer to LICENSE: Issues with Licensing a Product Serial Number (PSN)

Last Reviewed: Wednesday, October 21, 2020