Requesting Assistance

At Keil Software, we are dedicated to provide you with the best embedded development tools and documentation available. If you have suggestions or comments regarding any of the on-line manuals accompanying this product, please contact us. If you think you have discovered a problem with the software, do the following before calling technical support.

1. Read the sections in this manual that pertains to the job or task you are trying to accomplish.
2. Make sure you are using the most current version of the software and utilities. Check www.keil.com/update to make sure that you have the latest software version.
3. Isolate the problem to determine if it is a problem with the assembler, compiler, linker, debugger, or another development tool.
4. Further isolate software problems by reducing your code to a few lines.

If you are still experiencing problems after following these steps, report them to our technical support group. Please include your product serial number and version number. We prefer that you send the problem via email. If you contact us by fax, be sure to include your name and telephone numbers (voice and fax) where we can reach you.

Try to be as detailed as possible when describing the problem you are having. The more descriptive your example, the faster we can find a solution. If you have a single-page code example demonstrating the problem, please email it to us. If possible, make sure that your problem can be duplicated with the µVision3 Simulator. Please try to avoid sending complete applications or long listings as this slows down our response to you.

Note

• You can always get technical support, product updates, application notes, and sample programs from www.keil.com/support.