Technical Support Analyst–Keil Microcontroller Tools
Location: Plano, Texas
Ref: 08SVSAWW06

Overview

Keil, which is now an ARM Company, is looking for a Technical Support Analyst to become part of the Keil Software Technical Support team providing support for our market-leading, microcontroller software development products. The introduction of the RealView Microcontroller Development Kit product has created exciting new challenges that require growth in the technical support team. RealView MDK-ARM is targeted at all ARM7, ARM9 and Cortex-M3-based 32-bit microcontrollers, and benefits from the strengths of both ARM and Keil technologies. The product portfolio also includes established products targeted at 8051 8-bit microcontrollers and C166 16-bit microcontrollers which continue to be marketed under the Keil brand. The products deliver complete software design environments, including compilation, debug, simulation, real-time kernel and associated firmware.

This is a unique opportunity to join a market-leading team that enjoys worldwide acclaim for the quality of support delivered directly and via www.keil.com.

Key Responsibilities

• Provide fast and accurate answers to customer questions about Keil microcontroller development tools
• Investigate reported software and hardware bugs, and interface with engineering for resolution, if necessary
• Document reported problems, analysis and the solutions given
• Create and modify web-based knowledgebase articles and application notes

Essential Technical Skills

• At least 2 years microcontroller software development experience
• At least 2 years experience using C/C++ software development tools, preferably for embedded applications
• Strong working knowledge of Microsoft Windows 2000, XP or Vista

Essential Language Skills

• Excellent verbal and written communication skills
• Excellent hearing, and speaks clearly and fluently in English

Essential Personal Traits

• Enjoys working with customers and solving problems
• Has good organizational skills and is detail-oriented
• Demonstrates a positive, "can-do" attitude
• Is enthusiastic, open-minded, innovative and reliable

Package

ARM will offer the following benefits for this position:

• Salary - Commensurate with experience
• Stock
• Medical Insurance
• Dental Insurance
• Life Insurance
• Contributory 401K
• 4 weeks paid vacation

EOE

If you would like to apply for this job, please email your contact details and current CV to hr-us@arm.com. Please include the job title and reference code in the subject of the email.

www.arm.com/employment