Customer Data Policy

Occasionally, it is necessary for customers to send data or source code to Keil Customer Support. Because this data may contain sensitive information, it is treated in a special way. Unless otherwise directed by a specific non-disclosure agreement, customer data is treated in the manner described below.

What is customer data?

Customer data is problem-specific information provided by the customer in electronic form for purposes of resolving product-related issues. This data may or may not include customer source code.

How does Keil use customer data?

Customer data is used to resolve the specific issue submitted by the customer. In some cases, descriptive and procedural information provided by the customer may be used for regression testing and general explanation of product-related issues to other customers, for example in application notes published on our web site. Customer-specific information is never included in these cases.

How is customer data classified, handled and stored?

All customer data that is not open source or public is treated as confidential when it is received. Access to this information is restricted to a limited number of personnel on a "need to know" basis.

When is customer data destroyed?

Customer data including source code, if submitted, is held on our servers for 6 months. After 6 months, the customer project data and source code is automatically deleted, except for any descriptive and procedural information referred to above which is not customer-specific and which has been taken into use in regression testing and general explanation of product-related issues.