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LICENSE: error 1552 at uninstalling a license


Information in this knowledgebase article applies to:

  • MDK-ARM
  • Node-Locked License (Single User License)

SYMPTOM

The uninstallation of my license ends up with this error message:

Please contact Technical Support and report code 1552 for assistance
with your installation.

CAUSE

This error indicates that the TRN code used to unlicense the product is valid, but the License key (LIC) embedded in the TRN is not valid. This happens when a customer has purchased, but not installed a product upgrade.

RESOLUTION

Contact the Technical Support Team and ask to uninstall the LIC manually.

MORE INFORMATION

Last Reviewed: Monday, May 28, 2018


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