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LICENSE: Web Error Code 1773 When Installing a License


Information in this knowledgebase article applies to:

  • C51 All Versions
  • C166 All Versions
  • C251 All Versions
  • MDK-ARM All Versions

QUESTION

When following these steps for license registration, the Keil webpage gives the following error message:

Problems were detected with the information submitted. Please correct these issues and re-submit the form.

  • This product has been installed and registered on too many different computers. Please contact Technical Support and report code 1773 for assistance with your installation. They will work quickly to help you obtain the proper license code for your product.

What causes this error and how can I correct it?

ANSWER

With your Single-User Product Serial Number (PSN) the License Agreement allows using a Keil product by exactly one person on a maximum of two computers.

A licensing error 1773 is generated when:

  • You attempt to license more than two computers using a Single-User PSN.
    Solution: Uninstall the LIC from one of the licensed computers, and then request a new LIC.

Note:

  • If you are not aware of what computers are currently registered under your PSN, contact Keil Support to report the error code 1773 and your serial number (PSN or LIC).
  • Upon receiving your Support-Ticket, Keil Support will inform you of your current PSN registrations.
  • If there are different users registered to a PSN, this is considered to be a License Violation, which has to fixed immediately:
    1. Determine who is the sole user of the product.
    2. The other user must uninstall the LIC.
    3. Confirm the result to Keil Support.

MORE INFORMATION

Last Reviewed: Friday, April 13, 2018


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