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USB Communication Failure with ULink Pro

For the past 6 months I've been debugging an LPC1778 based target using a Keil ULink 2, running uVision 4.0 under Windows 7. Recently I had the need to do performance profiling, and I've tried to upgrade to a ULink Professional. I switched out the debugger device. Under uVision I switched both the flash and the debug debuggers from ULink 2 to ULink Pro. However, when I try to flash my target, or I tried to initiate a debug session I get the blue light that I expect, but then I get "USB Communication Failure." I'm running uVision 4.72, from which I manually installed the driver for the Pro (under the ARM folder.)

Is it likely there is something physically wrong with my debugger? Is there a USB setting which needs to be reconfigured?

Regards,
Eric T.