BBBOnline^® Reliability Program

Keil is a member of the Better Business Bureau and the BBBOnline Reliability Program which requires us to:

• Have a satisfactory complaint handling record with the BBB.
• Agree to participate in the BBB's advertising self-regulation program, and correct or withdraw online advertising when challenged by the BBB and found not to be substantiated or not in compliance with our children's advertising guidelines.
• Agree to abide by the BBB Code of Online Business Practices, and to cooperate with any BBB request for modification of a website to bring it into accordance with the Code.
• Respond promptly to all consumer complaints.
• Agree to dispute resolution, at the consumer's request, for unresolved disputes involving consumer products or services.